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Transparency

Thank you for shopping with us!

The secondhand market is set to hit $64B in the next five years. With resale expected to overtake the traditional thrift and donation segment by 2024, begs the question if secondhand shopping is becoming gentrified.

The short answer, yes.

With a surplus of clothing, supply is not the issue but more so the pricing of. How can one item be $5 at a local thrift shop and $50 on our website?

Below, we've outlined details of how our business works so that you can feel good about your purchase. Click on a heading to discover our process.

Our pricing is based on three pillars:

  1. Accessibility - Many of our pieces are not easy to find or are designed generations ago that are not made today.
  2. Quality - We strive to curate items made of quality materials.
  3. Design - We look for unique and timeless pieces you will wear for a lifetime.

It's no surprise that apparel markups are above the standard retail markup. While you are not paying taxes on your purchase of resale goods, you pay a premium by purchasing from a small business like us.

This markup is designed based on our three pillars above, and sourcing below. As a curated business, we spend dedicated hours travelling around the Lower Mainland to discover the unique piece that you will love. In a sense, we have become your personal shopper. A single buying trip can take anywhere from 3 - 8 hours, resulting in potentially 5-10 quality items. When you purchase an item, it covers the cost of our time to source (looking for clothes / travel), photographing for sale, and time to package and ship to you.

We want you to feel comfortable with your purchase. When possible, all product listings will describe where the item has been manufactured. If it does not, it is due to the item not having a label upon sourcing.

Where do we receive our clothing from? We are not a traditional consignment model. We do not trade clothes for cash from the general public. We source items from thrift and secondhand boutiques like Value Village, Salvation Army, Goodwill, and more. We choose to purchase items from select retailers who give back to their communities. In a sense, we get to double dip the good fortune! A charitable purchase has been made and you have curated access to beautiful designs. Additionally, items are sourced directly from the Collective Will Founder's closet and those of her friends.

Online shopping is no stranger to unsustainable practices. We are doing all that we can do ensure your package arrives with a low impact.

We purchase our packaging and shipping materials from Eco Enclose.

  • Kraft Mailers - Recyclable and biodegradable, made from 100% recycled materials (97% post consumer waste).
  • Tissue Paper - Recyclable and compostable, made from 100% recycled materials (20% post consumer waste) and FCS Certified (Forest Stewardship Council).
  • Kraft Tape - Recyclable and biodegradable, make from renewable materials.

 

It's a part of our mission to offer sizes for different body types and sizes. If you are not able to locate your size, it is simply because we did not find one that met our requirements during the buying process. Secondhand clothing is not always available in multiple sizes, so we only source what we can find. We are always on the hunt, so check back!

If you have any questions around our transparency, please start the conversation at hello@shopcollectivewill.com