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FAQ

All orders of secondhand clothing is a final sale.

Learn more about where our items are sourced from on our Transparency page.

We ship worldwide. View shipping information here

All orders are sent for shipping every Friday. You will be notified of your tracking number once your order has been marked as shipped.

Free local pick up is available to residents of Vancouver, British Columbia on Friday & Saturday from 10AM - 12PM. Please choose the "Local pick up" option at checkout.

You will be required to confirm your desired date and time for pick-up once your order has been marked "Ready For Pick Up".  If you are unable to meet this timeslot, your item will be held for 1 week. If not picked up, it will be restocked and non refundable.

Due to COVID-19 you can expect delays on normal shipping times depending on your area. In some circumstances, packages are being held by shipping carriers for an unknown amount of time as they prioritize the shipment of necessary items. We appreciate your understanding.

We currently offer free local pick up in Vancouver and complimentary shipping on orders over $200 within Canada and the United States.

For orders under $200, shipping prices are calculated at the time of checkout and are set by Canada Post based on your package weight and size. There is no markup added to your shipping total. 

All international shipping rates will be calculated upon checkout.

We do not hold items. All items are sold on a first come, first serve basis.

It's a part of our mission to offer sizes for different body types and sizes. If you are not able to locate your size, it is simply because we did not find one that met our requirements during the buying process. We are always on the hunt, so check back!

Your local tax rate will be used for calculations. Secondhand goods are subject to GST in British Columbia and PST on items over $100.

A secondhand item is an item that was previously owned by someone else. It may or may not be worn. A vintage item is a secondhand item that has been in circulation for at least 20 years since it's date of production.

All items are secondhand and sold as is. They are not washed or dry cleaned before selling unless a major mark is needed to remove. Any item that has been washed or dry cleaned will be noted on the listing. We recommend that the items are washed upon receiving.

No sales are planned to happen at Collective Will. Each collection is curated to include timeless pieces that will always be in style, season after season. If a sale does occur, it will be at random.