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FREE shipping on all orders $500+ within Canada & US
FREE shipping on all orders $500+ within Canada & US

FAQ

Afterpay allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. Locate the "Afterpay" option under payment types during the payment process.

All items are a final sale and may be eligible for store credit. Price matching and adjustments will not be accommodated. 

Learn more about where our items are sourced from on our Transparency page.

We ship worldwide. View shipping information here
All shipping and duties are to be paid by the purchaser.

Free local pick up is available Tuesday - Saturday from 12:00 PM - 6:00 PM. Please choose the "Local pick up" option at checkout.

Once your order has been marked "Ready For Pick Up", you may pick up your order.  If you are unable to meet this timeslot, your item will be held for 1 week. If not picked up, it will be restocked and non refundable.

Your order is shipped within 72 hours of purchase. In some circumstances, packages are being held by shipping carriers for an unknown amount of time as they prioritize the shipment of necessary items. We appreciate your understanding.

We currently offer free local pick up in Vancouver worldwide shipping.

Shipping prices are calculated at the time of checkout and are set by Canada Post based on your package weight and size. There is no markup added to your shipping total. 

All international shipping rates will be calculated upon checkout. All duties are to be paid by the purchaser. 

We do not hold items. All items are sold on a first come, first serve basis.

It's a part of our mission to offer sizes for different body types and sizes. If you are not able to locate your size, it is simply because we did not find one that met our requirements during the buying process. We are always on the hunt, so check back!

Your local tax rate will be used for calculations. Secondhand goods are subject to GST & PST in British Columbia.

A secondhand item is an item that was previously owned by someone else. It may or may not be worn, or showcase original tags. A vintage item is a secondhand item that has been in circulation for at least 20 years since it's date of production.

All secondhand items are sold as is. They are not washed or dry cleaned before selling unless the client has, or a major mark is needed to remove. Please note that used items may include blemishes, scuffs, holes, and more.

All new items are sold as is. They are received in new condition, and may incur scuffs or marks due to in-store try ons. All shoes may experience scuffs on bottoms from being tried on. 

Collective Will guarantees that all pre-owned items have been authenticated in person by the Collective Will team and/or by third-party authentication partners.